online schedule faq
Our Online Schedule class registration tool, is designed to make your life easier. Use it to view an up-to-date schedule of Classes, Workshops, and Events.
Registration on the site isn’t necessary to view the schedule, but you will need to register a Username and Password to make online purchases or to reserve or cancel your space in a class. You also may cancel a class reservation by calling the studio.
We know even the most intuitive technology can be a bit confusing when you’re getting started. If you have any questions, please refer to the Online Schedule FAQ below. If you need additional help, e-mail us or call 919.831.2583.
Q. How do I create an Online Schedule account and get started?
A. It’s easy. First, go to the Online Schedule. You’ll be asked to create a log-in and password, and then will be prompted to provide your contact information. Once you’ve done that, you will be able to purchase a class, a class pass, or membership, and make reservations online. You can also make reservations online if you purchased your class pass or membership in the studio.
Q. Where is my credit card information stored? Is it safe to use to the Online Schedule?
A. By default, your credit card information is never stored. However, you have the option of storing your credit card online for future purchases. At the studio, we simply swipe your card and indicate the information to be saved. The data is encrypted, and no one ever sees your credit card information.
Q. How can I buy classes online if I don’t have a credit card?
A. The only way to purchase classes online is by credit card. If you want to buy classes using another form of payment, please visit the studio.
Q. How do I sign up for a class?
A. At the “Classes” tab, click on the “Sign Up Now” link next to the class (with the correct day, time, and teacher) you wish to take. You will be taken to a page with options to make a single reservation or to make a recurring reservation. A current class pass or membership is required to make a recurring reservation. If you do not have a current class pass, you will be prompted to make a purchase. After making a reservation, your current schedule for the next four weeks will be displayed, including the class for which you just registered. At the top of your schedule, your current class pass, if any, is displayed, showing how many classes you have remaining and when the pass expires.
Q. How do I cancel a class I’ve already signed up for?
A. Click on the “My Info” tab located at the top of the WebScheduler, then click “My Schedule.” You will be taken to a page showing your current schedule for the next four weeks. Click on the “cancel” link to the right of the class you wish to cancel.
Q. What is the cancellation policy?
A. Click on the “My Info” tab located at the top of the Online Schedule, then click “My Schedule” to view your current schedule and the cancellation policy. In general, you must cancel a reservation within one hour of class time (online or by phone) to avoid penalty.
Q. What if I want to sign up for a class but I don’t have a current class pass?
A. You may make a purchase by clicking on the “Online Store” tab located at the top of the Online Schedule; then click “Services.” From the dropdown presented, select the type of service you would like to buy (Classes or Workshops), then select the package of that type you wish to purchase. Click “Check Out” and provide your payment information on the next screen. Click “Place Order,” and your transaction will be complete. A summary of your purchase is displayed, and you can now sign up for classes.
Q. How can I view what classes I’ve signed up for without signing up for a new class?
A. Click on the “My Info” tab located at the top of the Online Schedule, then click “My Schedule” to display your current schedule for the next four weeks.
Q. How can I see my payment history?
A. Click on the “My Info” tab located at the top of the Online Schedule, then click “Purchase History” to view all your past payments.
Q. How can I see my visit history?
A. Click on the “My Info” tab located at the top of the Online Schedule, then click “Attendance” to view all past visits.
Q. How can I make a purchase?
A. You may make a purchase class by clicking on the “Online Store” tab located at the top of the Online Schedule. From here, you can select what type of purchase you would like to make (Services or Gift Cards), and proceed through the online purchasing process.
Q. How do I find a description of each class?
A. When viewing the class schedule at the “Classes” tab, click on the class name. A small window will appear with the class description.
Q. Where can I find my instructor’s biography?
A. When viewing the class schedule at the “Classes” tab, click on the name of your instructor. A small window will appear with an instructor bio.
Q. How can I print out a copy of the class schedule?
A. At the “Schedule” tab above, click “This Month” in the dropdown to view and print a PDF of the current month’s schedule.